Terms and Conditions for Best Pars

Last updated: October 13, 2025

Welcome to Best Pars (“we,” “us,” “our,” or the “Platform”). By accessing or using our websites, mobile applications, and services (collectively, the “Platform”), you (“User,” which may be a “Client” or “Vendor”) agree to comply with and be bound by these Terms and Conditions (“Terms”). By using the Platform, you also agree to our Privacy Policy and to the terms and conditions of any third‑party payment services we use, including Stripe, PayPal, and any similar payment processors. If you do not agree with all these terms, you must not use the Platform.

1. Overview and Purpose of Our Platform

  • Best Pars is an online marketplace that connects Clients with independent Vendors who provide professional services.
  • We do not provide, endorse, supervise, control, or guarantee any services offered by Vendors. Each Vendor is an independent business responsible for its own services and obligations.
  • We verify that Vendors hold applicable licences to list services and may periodically monitor their status, but each Vendor remains entirely responsible for the legality, quality and performance of their services.

2. Eligibility

  • You must be at least 18 years old (or the legal age of majority in your jurisdiction, if greater) to use the Platform.
  • By creating an account or using the Platform, you represent and warrant that you meet this requirement and that all information you provide is accurate and truthful.
  • You agree to comply with all applicable laws and regulations. Use of the Platform is prohibited where such use would be unlawful.

3. Account Registration and Management

  • Some features require an account. You agree to provide complete, current, and accurate information during registration and to keep it up to date.
  • You are solely responsible for safeguarding your account credentials (username and password). Any activity under your account is your responsibility. Notify us via our Contact Us page if you suspect unauthorized access.
  • We reserve the right to suspend, restrict, or terminate any account (whether Client or Vendor) at any time, with or without notice, explanation, warning, or grace period, at our sole discretion, including for violations of these Terms or fraudulent behaviour.

4. Role of Best Pars

  • Marketplace Only: We facilitate listings and payments between Clients and Vendors. We are not a party to service agreements between Users.
  • No Control Over Vendors: Vendors control and are responsible for their own service descriptions, qualifications, pricing and delivery. We do not supervise or manage how Vendors perform services.
  • Licence Verification: Vendors must provide evidence of licences or certifications to list services. We may periodically check licence status, but we do not guarantee licences remain valid. Vendors remain solely responsible for maintaining required licences, permits and insurance.
  • Limited Fiduciary Role: Except as described under Section 7 (Escrow and Milestone Payments), Best Pars does not hold funds on behalf of Clients or Vendors. For most transactions, funds are processed through independent third‑party payment processors—currently Stripe and PayPal. These processors, not Best Pars, hold client funds and route payments to Vendors; we simply instruct them when to release funds once transaction or milestone conditions are met.
  • No Liability for Vendor Conduct: We are not liable for any acts or omissions of Vendors, including any misrepresentation, negligence, or failure to perform. Vendors bear sole responsibility for their services.

5. Vendor Obligations

  • Vendors are independent businesses, solely responsible for all aspects of their services, including descriptions, qualifications, pricing, availability, delivery, and compliance with applicable laws and regulations.
  • Vendors must maintain valid licences, permits, certifications and insurance as required. They agree to indemnify and hold Best Pars harmless from any claims, liabilities or losses arising from their services or non‑compliance.
  • Vendors must provide accurate service descriptions and pricing and deliver services with reasonable care and professionalism.

6. Client Responsibilities

  • Clients are solely responsible for selecting Vendors, verifying their suitability and ensuring that the services sought are lawful in their jurisdiction.
  • Clients must communicate their requirements clearly and provide accurate information necessary to deliver services.
  • If Clients receive confidential or proprietary information from Vendors, they must protect it and use it only as intended.

7. Fees, Payment Processing and Taxes

  • Platform Fees: Best Pars may charge Vendors subscription, listing, commission or other service fees. Fee structures may change; continued use implies acceptance of such changes.
  • Payment Processing: All payments are processed through independent third‑party payment processors (currently Stripe and PayPal). By using the Platform you authorize us to share necessary information with these providers and agree to their terms and privacy policies.
    • We do not process or store full payment card or bank account details; those details are provided directly to the payment processor and handled under its terms.
    • Payment authorizations, captures, refunds, chargebacks and disbursements are subject to the payment processor’s policies and applicable law.
    • Payment processors may hold funds temporarily and may require Vendors to provide identity verification or tax information.
    • We are not responsible for delays, errors or disputes related to payment processing. Your use of their services is at your own risk.
    • Failure to comply with payment processor requirements may delay or prevent payouts.
  • Escrow and Milestone Payments: For certain service arrangements (e.g., milestone‑based projects or product purchases), Best Pars may offer an escrow or milestone‑payment service via Stripe or PayPal:
    • Client funds are held in a segregated account by the payment processor until agreed milestones are met.
    • Funds are released only when both Client and Vendor confirm milestone completion or when other defined conditions are satisfied.
    • Best Pars is not a party to the underlying service contract; we merely instruct the payment processor to release funds. We are not responsible for delays, disputes, or failures by either party.
    • Fees may apply for administering the escrow service, and you may need to accept a separate escrow agreement and comply with payment processor terms.
    • Vendors and Clients remain responsible for resolving disputes and ensuring the underlying contract is performed.
  • Taxes: Vendors are solely responsible for determining and paying any taxes arising from their earnings. Best Pars does not collect, remit or report taxes on Vendors’ behalf.
  • No Liability: Best Pars is not liable for payment disputes, chargebacks, or fraudulent transactions. Clients and Vendors must resolve payment‑related issues directly.

8. Refunds, Cancellations and Dispute Resolution

  • Direct Resolution: Best Pars is not responsible for refunds, cancellations, returns or disputes between Clients and Vendors. Vendors determine whether to offer refunds or cancellations. Clients must contact Vendors directly to resolve issues.
  • Disputes: We may offer tools to facilitate communication but are not obligated to mediate or resolve disputes.
  • Chargebacks: Vendors are responsible for any chargebacks or payment reversals imposed by payment processors.

9. Prohibited Activities

Users agree not to:

  • Use the Platform for unlawful, fraudulent or unauthorized purposes.
  • Post or transmit content that is false, misleading, defamatory, obscene, hateful or otherwise harmful.
  • Infringe any intellectual property or privacy rights.
  • Attempt to gain unauthorized access to the Platform or user accounts.
  • Send unsolicited or unauthorized advertising or spam.
  • Evade or manipulate fees or payment processes.
  • Harass, defraud or harm other users.
  • Transfer accounts without our consent.

10. Intellectual Property

  • All trademarks, logos, text, graphics and other content on the Platform belong to Best Pars or our licensors. Unauthorized reproduction, distribution or exploitation is prohibited.
  • You retain ownership of any content you post (e.g., listings, reviews, messages), but you grant Best Pars a worldwide, royalty‑free licence to use, display, copy, modify, adapt and distribute that content solely for operating and promoting the Platform.

11. Third‑Party Services and Links

  • The Platform may contain links to third‑party websites or services. These are provided for convenience only; we do not endorse or control third‑party sites and are not responsible for their content, terms or practices.
  • Your interactions with third‑party services are solely between you and the third party.

12. Privacy and Data Handling

  • Your use of the Platform is governed by our Privacy Policy, which explains how we collect, use, share and protect personal information.
  • We do not store full payment card details; Stripe and PayPal process those details.
  • Vendors must comply with applicable privacy laws for any personal information they collect.

13. Limitation of Liability

  • Best Pars is not liable for any direct, indirect, incidental, special, consequential or punitive damages arising from your use of the Platform or services provided by Vendors.
  • We do not guarantee that the Platform will be uninterrupted, error‑free or secure.
  • Our total liability will not exceed the greater of (a) the total fees you paid to us in the twelve months preceding the claim, or (b) CAD 100.

14. Indemnification

You agree to indemnify, defend and hold Best Pars and our owners, directors, officers, employees and affiliates harmless from any claims, liabilities, damages, losses and expenses (including legal fees) arising from:

  • Your use or misuse of the Platform,
  • Your violation of these Terms or any law,
  • Disputes between you and other users, or
  • Any content you post or services you provide.

15. Termination

  • We may suspend, restrict, or terminate any account, whether Client or Vendor, at any time, at our sole discretion, with or without notice, explanation or grace period, including for violations of these Terms or for any other reason.
  • Termination does not relieve you of obligations incurred before termination. Provisions regarding intellectual property, liability limitations and indemnification survive termination.
  • You may close your account at any time by contacting us via the Contact Us page.

16. Modifications to Terms

  • We may modify these Terms at any time. Updated versions will be posted with a new “Last updated” date. We may or may not provide separate notice.
  • Continued use of the Platform after changes indicates acceptance. If you disagree with changes, you must stop using the Platform.

17. Governing Law and Dispute Resolution

  • These Terms and any disputes arising out of or relating to them are governed by the laws of the Province of Ontario, Canada, without regard to conflict‑of‑law principles.
  • If you are a consumer located outside Canada, mandatory consumer protection laws in your country may also apply.
  • Any disputes must be brought in the courts of Ontario, Canada, unless prohibited by applicable law.

18. Contact Us

For any questions, disputes or legal notices related to these Terms, please contact us through our Contact Us page.

19. Miscellaneous

  • Entire Agreement: These Terms, together with our Privacy Policy and other posted policies, constitute the entire agreement between you and Best Pars.
  • Severability: If any provision is found unenforceable, the remaining provisions will remain in effect.
  • No Waiver: Our failure to enforce any provision does not waive our right to enforce it later.
  • Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction.